What Challenges Do We Help Overcome?
1 - Disputes over international contracts (supplies, contracts, distribution)
2 - Conflicts within joint ventures and strategic alliances
3 - Disagreements between shareholders and investors from different countries
4 - Disputes in the field of intellectual property and IT
5 - Conflicts with foreign counterparties and agents
Why Mediation is a Strategic Choice for Business in International Disputes?
1 - Focus on Interests, Not Positions. We don’t look for who is right under Hong Kong or German law. We find out why the conflict arose and what real business interests lie behind legal claims. This allows us to find non-standard solutions that the court simply cannot foresee.
2 - Restoration of Work Processes and Business Relations. The court creates a winner and a loser, irrevocably destroying trust. Mediation, on the other hand, is aimed at dialogue and consensus-building. This allows us not just to “close” the conflict but to restore partnerships, bring joint projects back to work, and preserve supply chains, minimizing damage to operations.
3 - Overcoming Jurisdictional Traps. You no longer need to spend months and vast amounts of money arguing about which country’s court has the right to hear the case and which law to apply. Mediation takes the parties beyond these procedural barriers, focusing on the essence of the problem rather than legal conflicts.
4 - Absolute Confidentiality. Everything that happens in mediation remains behind closed doors. Negotiation details, trade secrets, financial terms — none of this becomes public knowledge or reaches competitors. This reliably protects your reputation and brand.
5 - Speed, Flexibility, and Control. While international arbitration or court can last for years, mediation most often takes several days or weeks. The parties themselves determine the pace, location, and rules of the process, maintaining full control over the final result.
6 - Strength and Enforceability of Decisions. The achieved mediation agreement is not just a verbal agreement. It is a legally binding document that can be enforced under international norms (for example, under the Singapore Mediation Convention), giving it a high degree of reliability
Mediation in International Disputes: Preserving Your Business When Borders Become Barriers
In the era of the global economy, partnerships with foreign companies open up boundless opportunities. But when disagreements arise, these same borders turn into serious obstacles. Different legal systems, cultural norms, language barriers, and vast distances can turn a commercial dispute into a protracted, ruinous, and destructive court war. At its center are not only finances but also your business relationships, reputation, and future.
A court trial is a battle where there are no winners. Mediation is a negotiation where there are no losers. We offer a modern, effective, and civilized approach to resolving international commercial conflicts — professional mediation. This is a voluntary, confidential, and structured process in which a neutral and accredited mediator helps the parties find a mutually beneficial, viable, and long-term solution.
International Mediation
Any conflict, even the most complex and multi-layered, can be resolved through mediation. Don’t let disagreements with a foreign partner stop your company’s growth. Choose dialogue, efficiency, and business preservation.
Advantages You Receive:
1 - Time Savings: The process takes from several days to weeks, not months or years.
2 - Financial Preservation: Mediation cost is incomparably lower than court expenses and lawyer fees.
3 - Reputation Protection: The conflict remains within the negotiation room and is not exposed to the public.
4 - Long-term Result: Since the decision is made by you personally, you are interested in its implementation.
5 - Relationship Preservation and Restoration: Instead of enemies, you gain partners with whom you can build the future.
How the Mediation Process Works?
Step 1: Initial Contact and Agreement. We individually communicate with all parties, explain the procedure, answer questions, and determine readiness for dialogue.
Step 2: Organizational Meeting. Parties and mediator sign a mediation agreement specifying rules, deadlines, and conditions.
Step 3: Joint and Separate Sessions. During meetings, we create a dialogue space. First, parties present their positions, then we identify underlying true interests and needs. In separate sessions (caucuses), the mediator discusses hidden concerns and possible solutions with each party individually.
Step 4: Search for Solutions and Agreement Conclusion. Based on identified interests, we generate possible solutions, analyze them, and select the most viable ones.
All agreements are recorded in a written mediation agreement that has legal force and can be approved by the court.
Our Approach: Why Mediation Works?
We transform destructive conflict into a constructive negotiation process based on three key principles:
1 - Neutrality and Impartiality. The mediator does not take sides. Their task is not to make a decision but to create safe conditions for honest dialogue. They manage the process but not its content.
2 - Confidentiality. Everything said during mediation remains in the negotiation room. This allows parties to be maximally frank without fear of information leaks or being used against them in court. We sign a confidentiality agreement before starting the process.
3 - Voluntariness and Self-Determination. Only you are experts in your situation. You control the process and develop the final agreement. The mediator only helps you unlock this potential and find the optimal solution for everyone
When Our Assistance is Needed?
We specialize in resolving the most complex and multifaceted disputes:
1 - Conflicts between owners and shareholders: Disagreements regarding company management, dividend distribution, exit from business, share valuation. We preserve business and business connections even when partnership paths diverge.
2 - Disputes in management: Contradictions between top managers, conflicting development visions, struggle for resources and authority. We restore the effectiveness of the management team.
3 - Labor and corporate conflicts: Conflicts of “vertical” (manager-employee) and “horizontal” (between employees), toxic atmosphere, collective disputes. We restore a healthy psychological climate and motivation in the team.
4 - Interdepartmental confrontations: Contradictions between sales and production departments, marketing and R&D, branches and head office. We establish effective interaction and cross-functional collaboration.
5 - Disputes with municipal and state authorities: Prolonged processes related to land use, obtaining permits, execution of government contracts, inspections. We help build constructive dialogue with authorities, bypassing bureaucratic barriers and court costs.
Mediation in Disputes Between Owners, Managers, Employees, Departments, and Municipalities
Any business conflict — whether it’s a dispute between owners over development strategy, tension within the team, or deadlocked negotiations with a municipality — is like a knot that tightens the more effort the parties put into it. Traditional paths — court and arbitration — often do not untie this knot but cut it off. As a result, the parties receive a decision that does not take into account their real interests, spend colossal resources, and irrevocably destroy relationships.
We offer a fundamentally different approach. Mediation is a structured and calm process in which a neutral and impartial intermediary (mediator) helps conflicting parties independently find a mutually acceptable, beneficial, and long-term solution.
Corporate Mediation
Any dispute, even the most complex and confusing one, can be resolved. Don’t let conflict determine your future — take control into your own hands.
How the Process Works:
1 - Preparation and Alignment: We meet separately with each party to deeply understand their positions, concerns, and true interests. Rules and principles for future negotiations are established.
2 - Joint Sessions: In a safe and controlled environment, we conduct meetings where parties have the opportunity to be heard. The mediator manages the dialogue, shifting it from mutual recriminations to constructive solution discussion.
3 - Solution Development: We help parties generate various settlement options, analyze them, and select the most viable and fair solution for all.
4 - Agreement Formation: Reached agreements are documented in a detailed document that will serve as a roadmap for crisis resolution.
Areas of Application:
1 - Territorial and border disputes
2 - Trade and economic disagreements
3 - Disputes related to natural resource use
4 - Issues arising from international treaties
5 - Humanitarian crises and their resolution
Result: A legally binding and enforceable agreement that reflects the will of both parties and serves as a solid foundation for lasting peace.
Our Philosophy: We believe that even in the most intense confrontations, there exists space for mutual understanding. Our work is to help find and expand that space.
What We Offer:
We are a team of experienced international mediators specializing in resolving disputes between states. Our mission is not to pass judgment but to help the parties independently reach a stable and long-term agreement.
Key Advantages of Our Approach:
Confidentiality: Negotiations are held in a closed format, allowing parties to freely discuss the most complex issues without concern for public reaction.
Neutrality and Impartiality: We do not take sides. Our goal is to ensure constructive and respectful dialogue.
Structured Process: We organize and moderate negotiations, helping parties identify true interests rather than just defending official positions.
Future Orientation: We seek solutions that not only end the current conflict but also lay the foundation for peaceful coexistence and future cooperation.
Mediation in the Sphere of Interstate Conflicts: Dialogue Where It Was Considered Impossible
Interstate conflicts represent a complex tangle of historical, economic, territorial, and cultural contradictions. Traditional methods of resolving them are often lengthy, costly, and do not always lead to satisfaction of the parties involved.
Interstate Mediation
Conclusion
Mediation in Singapore and Hong Kong is not just about dispute resolution; it is a strategic choice in favor of preserving business relationships, time, and resources. Both jurisdictions offer reliable, modern, and internationally recognized mechanisms for reaching durable and beneficial agreements for all parties involved.
Recording the Decision: Mediation Agreement
The result of successful mediation is the conclusion of a mediation agreement.
This document represents a detailed action plan voluntarily accepted by the parties. It has the legal force of a civil contract.
The main advantage for international business is that such an agreement falls under the Singapore Mediation Convention. This means it can be directly enforced in member countries, similar to foreign arbitration awards.
To give the agreement additional force, the parties can have it approved by the court as a settlement agreement or, within the framework of the Singapore Arbitration-Mediation-Arbitration procedure, convert it into an arbitration award, which is also enforceable under the New York Convention.
How the Mediation Process Works
The mediation process in both jurisdictions is flexible and confidential, following proven international methodology.
The procedure begins with the parties’ joint decision to engage in mediation and the selection of a neutral mediator. In the first stage, the mediator introduces the parties to the principles of the process: voluntariness, confidentiality, and neutrality.
The process then alternates between joint and private sessions. During joint sessions, each party presents their position. The mediator then conducts private sessions, meeting with each party separately. This allows for a deeper understanding of the parties’ true interests and finding mutually beneficial compromises.
In the final stage, the mediator helps the parties develop specific, realistic, and mutually acceptable dispute resolution terms, which form the basis of the final document.
Key Jurisdictions and Their Advantages
In Singapore, the key institution is the Singapore International Mediation Centre (SIMC), which works closely with the Singapore International Arbitration Centre (SIAC). One of Singapore’s key advantages is the innovative Arbitration-Mediation-Arbitration procedure, which allows starting arbitration proceedings, suspending them for mediation, and, if unsuccessful, returning to arbitration for a final decision.
Hong Kong, represented by the Hong Kong International Arbitration Centre (HKIAC), offers equally high standards. Both jurisdictions are signatories to the Singapore Mediation Convention, which gives mediation decisions enforceable power in more than 170 countries worldwide.
Mediation in Singapore (SIAC/SIMC) and Hong Kong (HKIAC): The Power of Agreements in Global Legal Hubs
In the context of international disputes, parties increasingly turn to mediation as an effective and pragmatic tool. Singapore and Hong Kong have established themselves as leading global centers for resolving commercial conflicts, offering advanced and internationally recognized mediation procedures.
Mediation in Singapore (SIAC/SIMC) and Hong Kong (HKIAC)
Role of the Mediator in Shuttle Mediation
The mediator in this format acts as:
1 - Active intermediary: does not just transmit information but reformulates and structures it
2 - Analyst: identifies true interests behind stated positions
3 - Solution generator: proposes options based on information from both parties
4 - Trusted person: maintains neutrality while gaining trust from all participants
Advantages of Shuttle Format
Emotion control - The mediator filters emotional statements, translating them into a constructive direction
Equal opportunities - Each party has equal time and attention from the mediator
Confidentiality - Parties disclose information in measured doses and only what they consider necessary
Flexibility - The process can adapt to the needs of each party
Efficiency - In complex conflicts, it often leads to results faster than direct negotiations
How is the Result of Shuttle Mediation Recorded?
Mediation agreement is the key document.
Agreement content: Specific obligations of each party, Deadlines for fulfilling agreements, Responsible persons, Mechanisms for monitoring implementation, Sanctions for non-compliance
Legal status: After notarization, it acquires the force of an enforceable document, Can be attached to a statement of claim if court protection is necessary, Is binding on the parties
Shuttle Mediation Process: Step-by-Step Description
Stage 1: Pre-mediation Preparation. The mediator conducts individual meetings with each party to:
1 - understand the essence of the conflict and positions
2 - explain the procedure rules
3 - assess readiness for participation
4 - sign the mediation agreement
Stage 2: Organizational Start. On the designated day, parties are placed in separate rooms. The mediator establishes the regulations and begins moving between the rooms.
Stage 3: Shuttle Negotiations. The cycle repeats until a solution is found:
1 - The mediator listens to one party’s proposals
2 - Analyzes their feasibility
3 - Transmits the essence of proposals to the other party
4 - Receives counter proposals or comments
5 - Clarifies hidden interests and needs
6 - Searches for potential compromise areas
Stage 4: Gradual Position Convergence. The mediator:
1- Filters emotional statements
2 - Formulates proposals in a constructive manner
3 - Identifies common interests
4 - Suggests solutions based on received information
Stage 5: Final Stage. When major disagreements are overcome:
1 - The mediator may organize a brief joint meeting for final согласования
2 - Or continue work in shuttle format until complete agreement on all conditions
When is Shuttle Mediation Particularly Effective?
This format is indispensable in situations where:
1 - High conflict level: Parties cannot communicate constructively directly
2 - Significant power imbalance: One party may dominate in direct dialogue
3 - Emotional tension: Personal grievances or emotions hinder productive dialogue
4 - Enhanced confidentiality required: Participants do not want to disclose certain information to the opposing side
5 - Complex organizational issues: For example, when parties are located in different cities
Shuttle Mediation: Effective Solution for Complex Negotiations
Shuttle mediation (or “shuttle-type mediation”) is a special format of mediation procedure where the parties do not meet face-to-face, and all communications are conducted through a mediator who moves between the participants’ locations.
Shuttle Mediation
Professional Approach: Shuttle mediation requires the mediator to have the highest level of professionalism, information analysis skills, and complete neutrality. This method is particularly effective in corporate disputes, family conflicts, and situations with a long history of confrontation.
Shuttle mediation proves that resolving a conflict does not always require direct dialogue. The main thing is to have a professional intermediary capable of finding a solution even in the most challenging situations.
Who Benefits Most from CCI Mediation?
1 - Foreign trade participants with cross-border disputes
2 - Large corporations with complex commercial disagreements
3 - Medium-sized businesses valuing time and resources
4 - Joint ventures with foreign partners
5 - Companies facing need for enforcement abroad
Foreign CCI Mediation: Practical Aspects
When to consider foreign CCI mediation:
1 - Disputes with foreign counterparties
2 - Need for neutral arbitration
3 - Requirement for international confidentiality
4 - Desire to avoid foreign jurisdiction litigation
How to Conduct CCI Mediation: 5 Key Steps
Step 1: Application to CCI and Mediator Selection. Submit an application to the relevant CCI department (local or foreign). Assistance will be provided in selecting a mediator with appropriate industry expertise.
Step 2: Mediation Agreement Execution. Parties sign a mediation agreement defining conditions, terms, and costs.
Step 3: Conducting Procedure According to CCI Regulations. Mediation is carried out according to established rules of the chosen chamber with confidentiality observance.
Step 4: Recording Reached Agreements. Successful mediation results in a mediation agreement detailing dispute resolution terms.
Step 5: Notarization of the Agreement. To give the agreement enforcement document status, notarization is performed.
Comparison of CCI Mediation Capabilities
Criteria, CCI, Foreign CCI/ICC
Jurisdiction, Domestic disputes, Cross-border disputes
Legal specifics, In-depth knowledge of local law, International commercial practices
Procedure language, Multilingual services
Cost, Domestic market rates, International rates
Recognition, International recognition
International Mediation: Resolving Cross-Border Disputes
Advantages of international mediation:
1 - Neutral Jurisdiction: Parties can choose a mediator and procedure location in a third country
2 - Cultural Sensitivity: Mediators have experience working with different legal traditions and business cultures
3 - Language Comfort: Procedure organization in a language convenient for the parties
4 - International Standards: Compliance with recognized global practices and regulations
Why Choose CCI Mediation?
The CCI has a unique status and history in resolving business disputes, offering parties additional advantages:
1 - Expert Mediators: CCI system employs mediators with deep understanding of local business specifics and industry peculiarities
2 - Reputation and Neutrality: CCI maintains neutrality and has an impeccable business reputation
3 - Infrastructure for Complex Disputes: Possibility to involve industry experts for consultations in particularly complex cases
4 - Procedural Flexibility: Developed regulations allow adapting the process to the specifics of each dispute
5 - International Recognition: CCI agreements with foreign chambers ensure procedure recognition
Mediation at the CCI and ICC: Resolving Disputes Domestically and Internationally
Mediation at the Chamber of Commerce and Industry (CCI) is a professional procedure for resolving commercial disputes with the involvement of accredited mediators possessing specialized expertise in various business sectors.
Mediation at the Chamber of Commerce and Industry
International Experience: Companies increasingly choose CCI mediation to resolve disputes with foreign partners. This practice helps preserve business relations and find solutions considering different legal systems’ specifics.
Mediation at the CCI and ICC is a modern business tool for those valuing time, resources, and business reputation. CCI provides access to highly qualified mediators and proven procedures both domestically and internationally.
Your Path to Resolving a Dispute with a Mediator
- Make a decision: Consciously choose the path of peaceful dispute resolution.
- Find a mediator: Contact a professional mediator.
- Sign an agreement: Sign an agreement with the mediator and the second party on conducting the mediation procedure, which is the basis for starting work.
- Go through the procedure: Participate in mediation, following the guidance of a professional. Remember that the mediator is not a judge or a lawyer, but a neutral assistant in organizing your dialogue with the opponent.
- Document the result: Formalize the agreements reached in a mediation agreement. If necessary, it can be certified by a notary to give it the force of an executive document.
How the Mediation Procedure Works: 8 Key Stages
The mediation procedure is a structured process that takes place in several stages, ensuring a systematic movement from conflict to resolution.
Step 1: The mediator’s opening statement. The mediator introduces himself to the parties, explains the principles of the procedure (confidentiality, neutrality, voluntariness), his functions, and the stages of the upcoming work.
Step 2: Presentation of the parties. Each party speaks about their vision of the situation without interruptions. The mediator actively listens, asks clarifying questions, and summarizes what was heard.
Step 3: Discussion. The parties exchange opinions on what they have heard. The mediator helps to conduct the dialogue in a constructive manner, controlling emotions and directing the conversation.
Step 4: Individual meetings (caucuses). If necessary, the mediator conducts confidential meetings with each party separately. This helps to identify hidden interests, work through difficult issues, and find common ground.
Step 5: Agenda formation. The parties, together with the mediator, compile a list of specific issues and problems that need to be resolved to settle the conflict.
Step 6: Development of proposals. For each item on the agenda, the parties generate possible solutions. The mediator helps to assess their feasibility and enforceability.
Step 7: Preparation and verification of the agreement. All agreements reached are recorded in a written mediation agreement. The document is drawn up clearly and unambiguously to avoid misinterpretations. The parties check its practicality.
Step 8: Exit from mediation. The mediator receives feedback from the parties, who evaluate both the procedure itself and the results achieved. If necessary, a follow-up meeting is scheduled to assess the implementation of the agreement.
Advantages of Judicial Mediation
Time and resource savings: The mediation procedure usually takes 2 to 4 hours per session, while court proceedings can last for months.
Confidentiality: Everything discussed during mediation remains confidential, unlike open court hearings.
Voluntariness and control: The parties independently make all decisions rather than delegating this power to a judge. The procedure can be terminated at any time.
Preservation of relationships: Mediation helps find a solution that takes into account the interests of both parties, allowing business or personal relationships to be maintained.
High enforceability of agreements: According to experts, the implementation of mediation agreements reaches 99-100%, as the parties are themselves interested in fulfilling the agreements reached. Since 2019, such an agreement, certified by a notary, has the force of an executive document.
Judicial Mediation: A Civilized Way to Resolve Disputes
Judicial Mediation
Judicial mediation is an alternative dispute resolution procedure with the help of a neutral mediator, which can be applied both before going to court and after the trial has begun. Unlike a traditional court, where the decision is made by a judge, mediation allows the parties themselves to find a mutually beneficial solution and maintain control over the outcome of the conflict. In conditions where courts of general jurisdiction consider millions of cases annually, mediation offers a more flexible and effective approach. The courts themselves estimate that about 30% of the cases considered could potentially be resolved amicably.